The Training Maturity Matrix

Let’s simplify the training world for a minute: two things matter — effectiveness and efficiency.

Effectiveness means how well your training methods achieve your training goal. For example, you are onboarding a new employee: your goal is to teach them everything they need to know in order to do their job well. You have a list of topics spanning quality, compliance, systems, and software. After onboarding is complete, how well did your training teach them the things it set out to? That’s effectiveness.

Efficiency is different. It refers to the cost, time, and labor that went into training your audience. It comes in many forms: How long did it take to create training materials? How long did it take to get your training audience fully ramped up? How much did it cost to create training materials? How long did key employees spend getting your audience trained? How well will your method of training scale?

Now, lets simplify again and assume there are 8 different methods you can use to train your audience:

1. Face-to-Face
2. Job Shadowing
3. Shared Documents (Google Drive, Dropbox)
4. Webinars (GoToMeeting, Webex, Join.me)
5. Binders (physical documents, worksheets, paper)
6. PowerPoint (emailing)
7. Video
8. Digitized Training (with tracking, questions, multiple digital assets combined)

In this 2×8 training world, our Training Maturity Matrix looks like this:

The-Training-Maturity-Matrix

Not surprisingly, Face-to-Face and Job Shadowing can be most effective. They can also be highly inefficient depending on the organization size though. Digitized Training can be most efficient and still highly effective. Powerpoint, Shared Documents, and webinars, while somewhat efficient, can be poor teaching tools.

Organizations of all shapes and sizes need to find the right mix to facilitate the right training outcomes, keeping in mind that training “Nirvana” is typically where efficiency meets effectiveness and both sides of the table win.

Bad Customer Service Examples and How to Avoid Them
New Feature: Courses

Better Work starts here

Watch a Demo