5 Tips for Training Outsourced Employees

Turning to outsourcing and remote hiring can quickly grow your team by adding qualified and experienced sales people or customer service representatives from around the world. However, you also face a wider range of challenges in providing those outsourced teammates with the training they need to succeed.

Take care of crucial training tasks without pulling out your hair or missing something important by putting these five tips to good use:

1. Track progress without micro-managing

You need to know exactly where each employee is in their training, but you don’t want to frustrate team mates by sending dozens of emails each week requesting updates. Start with a training system that streamlines tracking so each employee can mark their own progress without feeling micro-managed recommends Fox Business. You’ll build trust and quickly figure out who needs a little more help to stay on track.

2. Practice with in-house employees

Before you unleash your training program on a dozen remote workers hundreds of miles apart, ask a few seasoned in-house employees to help you test it. Sitting side-by-side as you walk through the system is the fastest way to catch confusing blunders before they bog down a real team trying to train.

3. Setup a safety net

What are you going to do when a remote employee falls behind or stops checking in for a few days? You can’t just ask them to stop by your office for a quick one-on-one meeting. Make a safety net plan before you start training so there’s no feeling of panic when someone shows signs of struggling with the training process. Communicate this with the team and make sure all of your expectations are set appropriately.

4. Encourage interactivity

Want to reduce your personal training workload while getting even better results from your outsourced employees? The experts at MIT’s Sloan Management Review say to work more opportunities for interaction into your training program. By connecting moms providing customer service in their pajamas or sales people scattered across Europe, you can encourage experienced workers to help train the new additions. You’ll notice an immediate drop in the number of frantic emails you receive when a team member knows they can turn to a fellow remote employee for help too.

5. Make it scalable

Finally, build your training materials for outsourced employees to scale properly from the very beginning. A handful of scattered emails and hard-to-update PDFs might work when you’re only bringing in one new team member, but it becomes a stressful mess when your company needs to add a dozen new employees at once. Lessonly is the perfect way to create a training program that works equally well with one or one thousand outsourced workers.

Learn how companies use Lessonly to train outsourced employees here.

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